lp1811710: hopeless holds release notes

Signed-off-by: Jason Etheridge <jason@EquinoxInitiative.org>
Signed-off-by: Galen Charlton <gmc@equinoxinitiative.org>
Signed-off-by: Terran McCanna <tmccanna@georgialibraries.org>
Signed-off-by: Chris Sharp <csharp@georgialibraries.org>

diff --git a/docs/RELEASE_NOTES_NEXT/Circulation/hopeless-holds.adoc b/docs/RELEASE_NOTES_NEXT/Circulation/hopeless-holds.adoc
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index 0000000..3659b5c
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+Hopeless Holds Interface
+^^^^^^^^^^^^^^^^^^^^^^^^
+
+A new interface under Local Administration has been added called
+Hopeless Holds.  Using a new Hopeless Date field on hold requests,
+this interface gives staff a way to resolve issues with hold
+requests that may have become unfulfillable or "hopeless".
+
+The Hopeless Date is set for a given request by the hold targeter
+whenever the potential items list for the hold is empty, or when
+all potential items have a copy status that has been designated
+as Hopeless Prone (a new boolean field on copy statuses).
+