<note><para>Items may be deleted from the catalog even if a charge for that item is still attached to the patron's record. The charge will remain on the patron's account \r
after the deletion.</para></note>\r
</section>\r
+ <section xml:id="bills-refund">\r
+ <info><title>Refund</title></info>\r
+ <para>Sometimes paid bills need to be voided, such as when lost and paid items are returned. A negative balance may be \r
+ created once such bills are voided. To close such bills, staff may refund the balance amount or add a bill entry.</para>\r
+ <procedure>\r
+ <step><para>To refund, click <guilabel>Refund</guilabel> in the billing \r
+ line on <guilabel>Bills</guilabel> screen. \r
+ The amount shows in <menuchoice><guimenu>Pay Bill</guimenu><guisubmenu>Change</guisubmenu></menuchoice> box.</para>\r
+ </step>\r
+ <step><para>Click <guilabel>Apply Payment</guilabel>. A receipt will be printed.</para>\r
+ </step> \r
+ </procedure>\r
+ <tip><para><guilabel>Refund</guilabel> button will automatically show up once a bill has a negative balance.</para>\r
+ <para>Refunds are reflected in the Cash Report.</para></tip>\r
+ </section> \r
</section>\r
<section xml:id="Holds">\r
<title>Holds</title>\r